PhonepayPlus has submitted evidence to the call for inputs by Ofcom for its review of non-geographic calls services. PhonepayPlus welcomes Ofcom’s review, as its own consumer research and industry engagement shows pricing transparency is a major issue for the premium rate services (PRS) market. The difficulty consumers face in being able to accurately determine the charges they will incur for calling 09 numbers and 0871/2/3 numbers from mobile networks and some fixed-line networks is a major barrier to consumer confidence and industry growth in the PRS sector.
PhonepayPlus’ evidence draws on a number of pieces of research it has carried out over the last two years, including its market reviews and consumer research in support of its new Code of Practice, which is currently being consulted on.
Please click here to view PhonepayPlus’ response.