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£80,000 Fine For Premium Rate Phone Survey Service

By 24 August 2009, PhonepayPlus had received 22 complaints from members of the public in relation to a subscription ‘survey’ service operating on shortcodes 61400, 61401 and 61402 that offered users the chance of winning a prize in return for taking part in various surveys. PhonepayPlus noted that 16 complainants stated that they had first [...]

Sms Chat Service Suspended By UK Regulators

PhonepayPlus, the UK premium rate phone services regulator, has launched an emergency procedure investigation under paragraph 8.6.1 of its Code of Practice (11th Edition amended April 2008), following in-house monitoring of a virtual chat service called ‘Sms Chat With Just Legal Babes’.

PhonepayPlus has collected evidence suggesting that, amongst other issues, the [...]

Gumtree.com caught up in premium rate text service mis-use

PhonepayPlus, the phone-paid services regulator, has launched an emergency procedure investigation under paragraph 8.6.1 of its Code of Practice (11th Edition amended April 2008), following complaints from members of the public and users of the website Gumtree.com about a £10 reverse-billed text message that was sent to them after they had responded to an email/text [...]

Do I Need Permission For A Live Premium Rate Phone Service

Under the latest rules from the UK regulator phonepayplus – there are some lives services which do not need prior permission.  Paragraph 6.1.1 of the 11th Edition of the PhonepayPlus Code of Practice states that:

“No live services may be provided without prior permission from PhonepayPlus, save that PhonepayPlus may identify categories of live services which [...]

Are 0871 Numbers Charged Like A Premium Rate Phone Number

Telephone numbers beginning with 0871 cost anything between five and ten pence per minute from a BT landline.
Calls to 0871 numbers involve a form of micro-payment whereby revenue can be shared between the company you are calling and the third party that’s providing the telecoms service.

The 0871 number range is used by a variety of [...]

UK Premium Rate Phone Regulator Issues Help Note On Virtual Chat

This Help Note has been issued by the UK regulator Phonepayplus in response to the high number of investigations that have been brought for final adjudication since January 2009. Of these, the Executive has used the Emergency Procedure, pursuant to paragraph 8.6.1 of the Code of Practice (11th Edition Amended April 2008) (‘the Code’), on [...]

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Calculating Your Premium Rate Revenue

It is important to understand the true revenue potential when running a Premium Rate telephone service. And just how much income can be generated even with a service attracting a limited number of callers. Although calls are charged to the public at between 10p and £1.50p per minute, the amount paid out by the big [...]

£140,000 Fine For Premium Rate Texting Service

Information Provider -  Mobile CRM LLC, New York, USA
 
Service Provider -  2 Ergo Limited, Manchester
 
Service Name -  Mobile Shop (aka Tonesite) – Subscription service/Mobile downloads
 
Breaches upheld against -  2 Ergo Limited, Manchester
 
Procedure -  Standard
 
Case reference 792423

Summary

PhonepayPlus received 393 complaints between 16 January 2009 and 2 September 2009 relating to a range of payment codes that [...]

UK Premium Rate Regulator Appoints New Board Members

PhonepayPlus, the phone-paid services regulator, has appointed Howard Webber and Hugh Griffiths to its Board to add to both its consumer and industry expertise.  The two new members will join effective of 1 January 2010.

Hugh has been at the forefront of the development of technology platforms for premium rate services, previously as the head of [...]